Problem with GEQ

iLive Archived iLive Discussions
1

Hello,

My company just bought a new i-live T-112.

I have uploded the new 1.51 firmware and the i-live put up a failure notice.

Then I restarted the i-live, checked the version to see that the 1.51 firmware is

installed. Afterwards every thing worked but one thing:

unfortunately, the GEQ button seems to cause the i-live to crash.

Most of the times, the surface just shuts down and the touch screen just gives the notice: “lost connection with IDR”

Sometimes, it passes to the GEQ mode and crashes when I try wo get back to the regular mode.

Could this ce a firmware upload problem? (I tried reseting and installing again)

Is there any way to fix the problem other before sending it to a lab?

Awaiting reply…

Thanks

Hagai Goren

Shuli Oded sound and lighting company

Israel

2

Hi Hagai,

When this problem occurs again could you please save the event logs and show you are currently using and send them to support@allen-heath.com

Could you also describe exactly what you do leading up to the crash of the system. I am unsure if this is a hardware or software issue at present the logs will give us a better idea of what the problem with your system is.

Best Regards

Sam A&H

3

Absolutely NEVER have had that problem before, and we have updated about 65 of the iLive-Ts and iLives to V1.51

Sounds to me like your upload got corrupted, or there was an issue with your USB Key and it didnt write the code properly. some type of gap maybe.

I would reset your system back to 1.43, the use a different USB key and re-download the firmware, the do the update.