Top right two touchscreen buttons I/O Patch and Utility, aren’t working, and the QU-16 isn’t connecting to our wired network, despite all cabling and network being good.
Am I stuffed? Seems to be no manual way to access Utility menu.
How do we have the unit serviced? We’re in Scotland, UK.
Thank you.
Hello!
Sorry you’ve experienced this.
It does sound like you’ve got issues that require servicing, but just to make sure get in touch with us at support@allen-heath.com and we’ll run through some final troubleshooting with you.
Check to make sure the pins in the network jack are not bent.
By chance was the mixer set up with a static IP address different than the network IP your trying to connect to it with now?