QU 24 Won't Boot, All Backlights On

Qu Qu Troubleshooting
1

Allen and Heath Techs,

I NEED HELP! I have a QU 24 that will not boot up, when I turn it on all I get is the picture below. I cannot boot into firmware and hard resets do not work. I need help!

IMG_7198.jpg
IMG_7198.jpg640×480 86.9 KB

2

Hi JJ,

Please contact your local distributor for assistance with this, as it appears to be a hardware issue.

You can find their details here: https://www.allen-heath.com/where-to-buy/

Thanks!
Alex

3

Alex,

I am in Washington, DC and your website says the closet distributor is in California! What am I supposed to do??

4

@JJ

Where did you buy it? From that California company or somebody closer.

5

Hi JJ,

If you contact AM&S they will be able to advise on the best way to get this sorted for you.

Thanks!
Alex

6

Its been three years since this post and This board is still jacked. Can Allen and Heath do anything to help? I have since upgraded to an SQ but would love to get this board operational again. Im in Washington, DC.

7

Contact American Music & Sound on their toll free number. They are very helpful.