Qu-6D FX Bank reset

This may sounds stupid, but I can‘t reset a used FX bank (e.g bank 3) when I used this bank for an insert in a channel. Even if I unassign the bank from the insert, the FX is still blocked and I can‘t access it via the FX3 button. Also the stripe is no longer visible on the designated layer and I can’t add it back. What have missed? I’m sure, it‘s a layer 8 problem :wink:. So any help is appreciated.

Additionally: Even when I empty the bank (e.g. choosing “empty rack”), the bank remains blocked.

Hi Dan,
Sorry to hear of this issue.
Could you get in touch with support@allen-heath.com with some photos/videos of what you’re seeing, please?

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Hi Max
Thanks so much. I just sent an eMail with a short video of my issue. I’m sure the problem is in front of the desk :wink: Help is appreciated non the less.

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Help form Max at A&H. Ultra quick and competent! Thanks.

”When you deassign an FX unit from working as an insert, it becomes unassigned. Thus, the FX Send button won’t work - as there’s no FX3 send assigned.
If you navigate to the FX unit you previously had assigned, then press the Front Panel button on-screen [com: switching to the back panel], you can then reassign the FX Bank to Mix>Return and set it to the requested FX Send.”

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