Have you opened a trouble ticket?
oh yes they want me to send it out. I just don’t have a 100 bucks right now I blew a wad on the qu24 for Christmas and some other gear. I probably will send it back. But the problem is gone by just pointing a fan at it. weird huh.
well its not a heat or anything like that a friend who is a QSC tech pulled the side cover off and looked at the internal cables found one of the 6 conductor network style 1ft cables was bad probably bad from the factory and is why I would have drop outs from time to time. now I need to find that cable and replace it just touching it the network would drop out .
Hmm, is it soldered on or is it “connectors” at both ends. You could reasonably ask for a replacement cable…
its snaps in just like a 8 conductor, he used a non conductive tool to touch it move it and it cuts out just like it did from day 1 it appears my unit is out of warranty now. Cable was bad from get go just slowly got worse. just to be sure we reverse it and the problem was in the same spot. This is probably not gonna be a common thing for anyone. I been chasing it for a while it just got worse and worse. Trying to get AM the service center to send me one. I tell ya I’m a lot happier now know its not the board but a simple cable now just to get my hands on one.
Hurrah - if customer service is doing it’s job correctly one should be in the post without charge very fast.
Maybe my expectations are high, but I don’t think that is unreasonable - another cornish manufacturer of reasonably high value items has done the same and more on a number of occasions for me.
ya I just put it in a network cable tester that handles 4, 6 and 8 conductors, pin 6 is intermittent. So the board is fine just a cable. This was my last resort before shipping it in for service. But the randomness of it made me want to pull the cover and see if we had a loose cable. Unplugging and replacing this really does not warrant the shipping of unit to AM and what if it worked fine the whole time it was there? Then I would be back to square one. Will see if they can get me one. Board is fine other than that Just no Ipad use with that bad cable or it drops a lot.
So I will still be ordering my qu32 since I really do need solid Ipad usability. I was worried and The guys at AH said they never once had this issue with any of them. I’m the lucky one.
Hmm, is it a standard 8 pin connector 
I mean if it’s rj45 either end (implied by the network tester) then it’s a really cheap item to replace…
RJ12 6 Conductor I thought it was but internally its just a 6 from the circuit board near rear to the mainboard
I am always happy buying from Sweetwater.com as they double the warranty period. But I gather you are not in the USA. Too bad, and best luck!
Im in the USA, left a messaged at American Music & Sound, spoke to Ryan Landry, but I have not got back to Mike and Ben at AH with my findings.
well no calls or replies to my email on the original ticket? not quite sure where to get one of these inexpense cables looks like this about 12" long Redirect Notice
Check the pinouts carefully
maybe?
yes I did on a cable tester made for this. 1 to 1 cable 6 conductor. Rj12 2 inside unit one for the digital snake one for Ethernet. I at 1st thought they were Rj45 but they were not. So far American Music & Sound has not called back and I cant get service to reply all they have to do it authorize a 2$ cable sent to me. Hell I will even pay for it I don’t really care.
well still no answer to getting my hands on this 2$ part
just heard back they will be sending me one 
so if anyone ever finds that cable has failed here is part # its not a common cat5 8 pin just so you know. Rj12 part number for the cable: AH-AH9188 (CABLE CAT5E UTP 0.4M / QU)
Thank you Allen and Heath they sent the new cable and gave me 2 spares. Shipped from American Music & Sound happy camper