Network jack failure im almost certain its no longer good i own a qu16 and qu24 the 16 just let me down at a gig. Was using ipad and suddenly lost connection yellow light went out I tried my spare router and cables the utilties says its still connected yellow light out. Reboot does not help. Pissed
I sent a ticket in, got home after gig and unit cooled in truck, guess what it started working again, I’m starting to think the network module overheats and stops working? I have the UK built one, my QU-24 does not do this and now I will hesitate to buy the Qu-32 if this is an issue. REMEMBER I bring 2 routers and 4 cables for fail-safe operation. The light on the rear of these units light up yellow when you plug a cable in from a network and flashes fast if your ipad is connected with Q pad. my experience was the light went out the IP stayed displayed. reboot didn’t do anything except after reboot the ip address was gone and the light was still dead.
How long was it powered down between tests during the gig?
What were conditions around the mixer? Was it in a hot place? Cooling vents covered?
This is the wrong place to ask for help…
Write your own topic, do not hijack Nicolas
sorry I did it from the phone and could not tell I was hijacking anything
looks like Nicolas was able to move it to its own thread thanks
But it had an Ip I was using ap and then nothing, walked over light was out , i could duplicate after it warmed up at home wit the ap running. It been doing something like this since new. Not consistent, I own a Qu24 I will try with that and see if i can duplicate. It just screws me when I dont have a snake hooked up and have to make changes by running back and forth. Mind you I paid $2400 for this Qu-16 about was I just paid samefor a qu24 that was chinese made. For 2400$ the network jack should last a long time. its not any physical damage either jack looks perfect.
just tested again, after a steady connection with Ipad for about 10 minutes the link light drops out and Qpad disconnects reboot does not help. I just powered down and I am going to wait a few minutes.
Waited 5 minutes now I have had a connection for almost an hour. not sure why I can’t get consistant connections, Im going to invest in another router.
as soon as I posted that boom link light gone, reboot does not help. really suspect a overheating network part, going to try to duplicate with my qu-24 same settings if it don’t happen with that then its the board
currently using qu pad ap on my qu24 no issues yet, in the mean time I connected a router to the port on the 16 but no Qu pad connection and its staying lit? why?
ok well the qu16 will stay connected provided i do not use the Q PAD app if I use the Q Pad app after some time 10-20 minutes the light just goes out and the machine needs a 5 minute rest, I just tested the Qu-24 with same router and it does not do this works without issue.
All very interesting! This is not in high heat “combat” conditions, right?
Now you need to test it with different routers, even different ethernet cables, just to be complete. Can you do that?
And have you opened a service ticket? Hope it’s under warranty!
Best,
L
I’m no authority on wireless networking, but logical trouble-shooting would suggest that if you experience the same failure mode with different consoles, the one common denominator is your iPad/router combo and how it’s configured.
But it works OK with the QU-24 apparently. Which would suggest that it’s not the router or cables.
So, last thing I can think of to check is: are the network settings exactly the same between the two desks?
DHCP lease expiry is possible, but shouldn’t cause the link light to go out.
It does sound like a good set of tests - particularly when the QU stays connected for an extended time without QU-Pad being connected.
I’d ask if the disconnect happens with Qu-You connected rather than Qu-Pad, because that is a lighter protocol, so I’d expect it to disconnect slower? (Not sure how much metering data is still sent)
Do you have Bandwidth monitoring tools on the router (i.e. can you see how much data has flowed over the interface?
It’s very time consuming to do this I actually have to use the ipad ap till I get a link light fail. I didn’t get it to happen on the qu24 but I have on the qu16 with vary different times 20 min 1 or 2 hrs sometimes and even just shut down and restart corrects it. I have my doubts sending it in would get it fixed as they would test it and just send it back. I have the router log files. I have left it on all day with router and it stays connected, I have only seen the issue using Qpad ap data light will run pretty fast. I have 3 WRT54Gl and WRT54GS linksys Routers with identical firmware. It worked just fine a few months ago and they all work with my qu24. Very confusing
That much variance isn’t easy to test…
Given the nature of the problem, I’d push for a swap out with your current one going back to A&H to look at…
tested for another 2-3 hrs no issue, going to do it again tomorrow. The big issue is those events I don’t use the snake on. I did a gig Friday I mixed while I was playing drums. Ipad was not connected for long periods so it was fine. The Linksys was connected and the light stayed on.
Well I did heavy testing with both of them qu16 and qu24 with same router, 24 fine the 16 worked in a cooler room for 6hours 62 degrees RH of 40% moved it upstairs to a 72 degree room 36% RH and every 20-30min the light goes off on the back of Qu16 then I have to pull the cat5 cable and resinsert. Almost sounds like a software issue but then the only difference was the temp. AH wants me to ship it to be repaired. Cost is an issue for me just got got laid off and I’m kinda snowed in NY the shipping boxes are in a building that has not been plowed at all this year. so it may be a few weeks before I can get them out.
I carry a 4 inch fan that I aim down the inner channel of my Qu in hot weather. But 72 is not hot at all so I’d look into a warranty repair if I were you. If it is out of warrenty, best luck! Charge more for your services! 
But I would never mix drom a drum kit. I am just a sound man, some say the one who gets paid for gigs!
well its not easy to mix and play drums you need the Qu pad since I usually have one other guitar guys get up and hit them so I can get the mix pretty close. Then I rely on a few friends in the crowd, Id hire a sound guy but that’s more money out of our pockets, I know that because I’m also a sound guy when I’m not playing I have 4 dual 18 STX and matching tops if needed. Anyways I put a fan on the Qu-16 and the problem stopped. So this is a heat issue. Funny the 1st time I saw this was when the mixer has warm air blowing nearby. The network board must be locking up if the temp gets it high enough. IN the room with 62 temps it never locked once.