Qu-pad connection error

Qu Qu Troubleshooting
1

Hi all
When trying to connect Qu pad to qu 16 I get - connection failed connection error.
Ethernet Comms seem to be working as I can see the desk on qu-pad opening screen.
Qu pad version 1.80
iOS 8.4
Qu-pad version 1.80

Any ideas?
Thanks
Wayne

2

my suggestion is update to the latest ios

3

@wmrand68 Hi Wayne, did you manage to resolve this issue?
If not I’d suggest going through Qu Router Setup steps: https://youtu.be/TgqOVdwvscA
Let me know if this solves the problem.

4

Hi Harry

Thanks for the info. The desk was not mine, I was using it for a short tour which has now finished. The owner of the desk and I are going to revisit the Qu Pad app at a later date. Although I forgot to check the desk version firmware version number during the tour, I am positive that mismatched version numbers between the Qu-Pad app and the desk firmware veraion number will be the issue.
I will let you know how I go.

Cheers

Wayne

5

Hello,

I am having the same problem listed above. I have V.1.91 QuPad and V 1.70 QU-16.

I have used the Qu-Pad in the past with no issues. Now getting Connection Error.

When wi-fi is enabled, I see QU-16 as an available unit, so it does recognize the QU-16, I just receive the “Connection Error” when I press connect.

Any help would be greatly appreciated!

Thanks, Kevin

6

That’s an old version of the QU-16 firmware. The desk and iPad should be running the same version - so 1.9something on both.

Update the desk and your problems will be gone.

7

Thanks Mark! That was it. Works like a charm! I suppose the Q Pad must have auto updated. The only explanation I have as to why it worked previously.

Thanks again!

Kevin

8

Question to A&H - is there enough common data in the handshake for the app to be able to say “Mismatch of firmware version between desk and iDevice”?

9

Hey Bob:
That’s exactly what happened to me last week. I opened up Qu-Pad v1.9 on a Qu-24 that I installed in a church and it said “version mis-match”, as the board was on v1.8. I updated the board to v1.9 and everything worked perfectly. Also make sure the router is powered up before the board, so that the board “sees” the router.

-Mark

10

Time to log in and remind one and all once again:

TURN OFF AUTO-UPDATE ON YOUR iPad!!!

While I personally have little patience with those who blame manufacturers for OE, it cheeses me off that Apple buries the auto-update in iTunes instead of placing it on a higher, more sensible layer of device configuration. Additionally, default setting should be OFF and enabling auto-update should be by user choice, not Apple dictate.

/rant

11

Good that QuOadbalreadybsays this…

As for apple - you really should be able to ‘hold’ one app, and ‘revert’ at least one version…

12

just wondering i have 1.9 version in q 24, ipad shows version 1.91 getting connection error how can i get around this