Does 1.9 try reconnecting now? Does it remember the password when it does?
I want to follow with everyone on my connection drop out problems.
I would drop connection to the QuPAC while my Ipad still solid connection to the router.
One of the worst times this happened was in area with very few other wifi devices!
I did a few things all at the same time and it has been working so much better now.
- took Andreas suggestion and set the QuPac to a fixed IP address.
- bought a better router, in my case it’s a Netgrear Nighthawk
(I’m still open to trying other routers) - I set the router to broadcast the SSID (some have said a hidden ID could cause connection issues and does little for security)
- I primarily connect using the 5g signal.
This drop out issue just stated occurring toda, after close to a year without issue. Drop out were occurring at 8, 5, and 2 foot distances from router and QU16. Good wifi signal. I’m using Apple Extreme Router and have had no problems until today. I will troubleshoot tomorrow at home where I know I’ve always had solid connection and no drop out issues. My first thought is my cat5 cable, to the router might be bad.
I use the Qu-App with my Qu-16 and Qu-SB all of the time, and rarely lose connection.
I never had much luck with the Airport Extreme, but have had great experiences with TP-Link Dual-Band routers (I now own 3 of them).
The key for me is to NOT broadcast the SSID and use 5Ghz. I did a beach gig last night and was about 150 feet from the Qu-SB, no dropouts.
I alos have stripped-down my iPad so there is very little on it except the essentials. iPad Pro and iPad Air, both work great.
My iPads are Air2’s and I have turned off all un-needed functions. The only apps I have loaded on them are Qu-pad of course and DBX Venue to control my 360 DSP’s.
Normally after set up and sound check I’ll pull the DBX360 cables from the router so the only on the router is the QU-Pac
What model TP-Link routers do you use.
Mike C.
Mike,
I have the AC1750 Wireless Dual Band Gigabit Router that I use for both the Qu-16 and Qu-24.
I just bought a TL-WR1043ND to use with my Qu-SB. Used it last night for the first time (outside) and it worked flawlessly.
I just used my Qu-Pac for hours straight in and outdoor show without a single problem with connectivity. I am using a FortiGate 60C router with a FortiAP 220B access point. DHCP is enabled, and I never have problems or dropouts using this setup.
Are you actively using the iPad when the drops occur, or is it going into standby mode and returning to the home screen? I have mine set not to do this, and it helps with wireless mixing apps.
One thing I have found is to set the iPad to do not disturb and set the auto lock feature to never. Your disconnect issues may be occurring at the interval that your iPad is auto locking. Hope this helps.
I had the same problem as the OP, drove me nuts for a long time. Eventually i made a claim through my GC extended warranty (board was purchased used). They diagnosed and sent to AH, got the mixer back a month later and it is fixed. I was never told what the problen was exactly, but i never drop a connection anymore and boy am i a happy customer now. If you are covered under warranty still, contact AH. Sorry i cant provide details on what the actual problem was, they left me in the dark on that.
I would also be curious to find out about this. I have a large high school auditorium with a new QU32 having same problems.
Didn’t we had few early QUs with a bad internal network cable some time ago?
No Network Connection on Qu-32
CALL TO PETITION ALLEN HEATH!!!
Okay, I’m here looking for solutions to a problem that seems to be universal for all QU users
using all manner of wifi configurations, single dual band, Ipad, AIrport, Linksys…you name it.
That being the dropout of QU connection.
As I look through these threads, it startles me that there seems to be NO COMMENT from anyone
from Allen Heath. It seems they need to get a technician on this ASAP. Everyone is having problems,
in a variety network related settings (DHCD vs STATIC) and so on have had no results. Positioning of router
seems irrelevant as long as you have connection.
In my case, I have an excellent connection to my router from my tablet. The router is in a great location.
There are no problems with my dedicated network and setting, not even an internet connection to interfere.
I have set networks up for everything from Midas to Behringer to Yamaha to Avid and haven’t faced this sort of misbehavior… It’s obviously a problem with a glitch in the ALLEN HEATH protocol that is being ignored.
I FEEL IT’S TIME FOR THE ALLEN HEATH PEOPLE TO GET ON BOARD HERE. WE PURCHASED THE CONSOLES PARTLY FOR THE NAME,
CERTAINLY NOT FOR THE FEATURES, BUT EVERYONE IS INTENDING TO USE THEM FOR THEIR WIRELESS CAPABILITIES.
To have to spend upwards of months chasing different solutions and having different behaviors from this consoles
LAN/WAN connection is in this day absurd.
Forum users, I’m not sure if there’d be a way for us to get together and start a petition on the part of users threatening to begin posting as frequently as possible negative reviews of this product since the WIFI is so critically important and the reason why people buy these things.
So, Allen Heath…fix it or give everyone a refund.
Jay…
While complaints on wi-fi connection are common, the problem is often a small thing overlooked in either your network setup or power sequencing. Most of those posting “problems” manage to transcend them by patiently following the suggestions of those of us who do not have connectivity issues.
Marty America provided a PDF on setting up a functional network with the Airport Express. Folks have found this helpful and the frustrated posts then change to ones of wonder and thanks. I would suggest that, despite your experience to this point with various brands and routers, you try a user-proven solution before retaining counsel.
I’ll post the link in a moment.
Jay…
Give this a try and see if it helps. Best wishes for success.
In re the comment stating no A&H representative has responded regarding connectivity issues I would refer you to post #56915 from earlier in this very thread, page 2 FYI.
"Hi all, hope you’re well.
We test wireless connectivity extensively and with a range of routers and devices, with and without antennae, and in busy wifi “airspace” with 2.4 and 5Ghz traffic.
We don’t really find that we get dropouts from the accesspoint/router unless we are out of range of the wifi signal. When out of range and the network’s heartbeat can no longer be detected, the orange wifi logo will appear.
The communication lost message will appear after 15 or so failed attempts to reconnect are made by the app/device.
Occasionally we have found that the device may still show connection to the wifi network in the settings menu, however we have found that this is usually the device trying to maintain connection even though signal is not strong enough or the wifi connection status has not yet refreshed.
It’s also possible that the device could also jump to another wifi network if the signal is so low and the device has been connected to another local network, such as a hotspot.
I frequently gig with Qu-Pad and do find that I get the orange wifi logo flash up from time to time, but this is usually when I am standing amongst the crowd, out of direct line of sight of the router, and given the number of people surrounding me, all with smartphones and local wifi traffic interfering with my connection, this is to be expected occasionally!
However, I don’t find that it drops out more than once or twice in a show.
We really need to quantify which ipad/touch device models, app versions/mixer firmware, router models each person is using to see if there are any common devices here.
Please do not post this information into the forum thread, but if you are having continuous issues contact support@allen-heath.com directly where we will be able to gather data and deal with each case more effectively!
Thanks all and have a great weekend.
Harry."
Help is also available in the User Knowledgebase:
Hi all,
I have the problem with sometime losing connection of QU-PAD too. Every time I record the session to USB Stick, connected via USB Cable.
My WLAN Router (is standing directly under and inside the QU-16 at the right side (near USB stick - connected via USB cable to QU-16 USB Port) - Only the antenna is outside the QU-16.
Now I change the routers place to the left and under the QU-16 and no connection loss, Problem are interferences USB - WLAN ??
I will take a try in the future and at live sessions too.
Kind regards
Michael
Man… I am sort of with Jay on this one.
Our QuPac serves our choir loft at church, and it constantly disconnects. I need to get an equipment list put together to approach tech support, but it seems like complete nonsense that folks are delighted that the “ran 10 shows without a disconnect”. What the heck? This stuff should be bombproof. And it isn’t.
At the very least, I wish A&H would provide a best-model solution (tablet type, router / access point, firmware versions, and network settings) that work 100%.
We have a large church, and we get a loft full of talent, and the last thing our liturgist needs is for the system to disconnect in the middle of a service. And yet it happens again and again. We have been having this problem for over a year, and the contractor that we purchased this from, Sound and Signal Albuquerque, is at a loss as well.
We have been throwing equipment at this problem with new routers and configurations and it isn’t getting better.
I simply can’t understand why this works so poorly, or how this can be justifiably acceptable.
Go back a few posts in this thread to post #61261. This is the setup I use. Everyone who has tried it MAKING NO EXCEPTIONS TO THE GEAR AND INSTRUCTIONS seems to have succeeded. The only thing in addition is deploying the Airport Express at a height sufficient for line-of-sight transmission.
Those who have continued to experience problems when trying this setup have invariably not followed the instructions to the letter, have buried the WAP somehow or have had unrealistic expectations either for distance or the ability of the signal to penetrate walls.
Good luck.