Qu-pad constantly looses connection

Qu Qu Troubleshooting
41

Here is what works for me on my Qu-Pac:

  • TP link Archer C7 wifi router, I also have a Netgear R7000, both work equally as well.
  • Only use the 5g connection
  • The 2.4g is turned off
  • Hidden SSID
  • Static IP address set on the QU-Pac
  • iPads are Air 2’s
  • Keep the router up so it has a somewhat line of site to the iPad.

If your only using a 2.4g router that will be the biggest part of your problem.
I also feel I get a slightly better connection and control response by not using using an encrypted secure connection.
Outdoor I can get upwards to a solid 125 feet with this set up.

42

There is no single best network solution.

Go and find a WLAN specialist, or an integrator who can bring in the relevant skills.
It’s only an IP connection…

I do think that they should be more aggressive at resuming connections and remembering IP addresses/passwords - but the fundamental connection is fine if you have a half decent network.

i run a Gen1 Airport Express which I got for £10 off ebay.
I can’t recall the last time I saw a ‘disconnected’ message (other than when I’ve gone outside to get some air during a break and lost signal - to control background music only - for obvious reasons)

43

Have anyone investigated the possibility of using a router and this special lightning cable? https://redpark.com/lightning-ethernet-cable/

44

Have anyone investigated the possibility of using a router and this special lightning cable? https://redpark.com/lightning-ethernet-cable/

45

I suspect that if the Qu-pac app developers included the Redsocket SDK into the ipad app, the above cable would work as a direct cable connector to the qu-pac. That would be awesome.

46

I have a random issue where the TP-Link AC3200 will only allow one device to connect to the network at a time… so if I’m mixing QuPad and one other person logs in a phone with QuYou it boots me off. Does A&H have a process document for resolving IP conflicts like this? I wish I knew STEP BY STEP what I need to do when this happens.

SC

47

Step 1: open your own thread
Step 2: describe your setup in detail

48

This is likely in the realm of router setup, not the console. For a quick solution, reserve the 5 gig band for your iPad and put the personal toys on the other band.