Bug 1 - occurs OFTEN QU pad Connection problem
Fixed IP Address
3 different routers changed , looses connection after 2 hours active working
QU pac lan is blinking and Router link blinks so it has a connection to router , but it ip address is not available , or cannot be pinged from router settings , it dissapears from router user list.
Bug 2 - RARE
After sound check , i stored scene ready for gig and everything worked fine ,
at the begining of gig, happend some strange thing , mixer on master fader did not recieved any signal from instruments ,but when i entered groups 1 or 2 , signals were recieved from instruments , but no sound was at Main L/R
Recalling scene i saved at the sound check resolved problem…
So i assume it is purely software bug.
Have you contacted support about this yet? We can help look into why this is happening for you, so please start a ticket at support.allen-heath.com if you haven’t already.
The Qu-Pad app requires a constant connection to the Qu mixer, so if there is any interruption to that connection it could cause this behaviour. Do you have any other devices on the network, or is the network doing any other tasks not related to the Qu such as internet access?
I havent contacted support yet , it is happened last two gigs in a row , there is no internet access on the network while gig is live , it is dedicated comunication with ipad and mixer only
Interesting is that everything is fine , and after hour and a half i can see lag on qu pad app , and after that it can go offline …
When bug happened last time , i pinged ip adress from router side to mixer and it is not reachable…
Also it is not appering on client list in router setting.
But router is showing cable is connected , both link lights on mixer lan and on router are blinking,
So to remind
Connection is good for abouth one and q half hour , than occasionally i see lag on vu meters and than it goes offline
Sometimes it connects back but lately i could not connect it even when i come in front of router …
As an emergency solution you could maybe restart the entire system shortly before the next set begins ? Remember to store your scene before shuttingn down !
Mixer is allways on its x stand , never blocked ,so nirmal cooling , acctualy one of last gigs when bug occurs was on open stage, at night ,cooling was excelent…
When you say static IP I assume that is a static IP set on the mixer.
For what it’s worth I run my QU Pac set up with a static IP all the time and use a
5g WIFI connection with no problems. My routers are set up with a hidden SSID and the encryption turned off.
In my very brief attempt in using a 2.4g connection I would get more or less the same problems you are.
Same here. Hidden network, static IP address, and 5ghz every time. Also, once I started using the Apple Airport Express, the system worked as it should 99.9% of the time. Anything else has never brought me good results.