Wondering if anyone can be of assistance - I recently purchased a Qu24 & want to update it to the latest firmware version. I used 2 different USB thumb drives, formatted them on my PC (FAT32), etc. I’m well aware that the USB drives need to be formatted to the QuDrive format, but the console does not even detect the USB drive when it’s inserted.
Maybe I did not read the manual properly, but is there something else that I need to do in order for the console to detect the USB drive, so I can format it & update the firmware?
You MUST use an approved USB device from the published list. I would recommend formatting an APPROVED device from the qu-drive itself if possible. Formatting from a computer is a fall-back for me and depending on the health of the computer may present other issues.
When all else fails, follow the instructions published by A&H…and include the make and model of any gear in question when you post to receive the most accurate and prompt replies.
It’s a SanDisk Cruzer Blade 32GB, same as the one that A&H shows in the manual. I only formatted the drive on my PC to remove any remaining files on it. When I then try to format it using Qu-Drive, it says “No USB drive detected”
If a manufacturer has a device that we have tested and reported as OK, it is not safe to assume that another model with different capacity will also pass the test.
i.e. If we have OK’ed a 500GB HDD, this does not mean that the 750GB or 1TB model will also be OK.
Participant
It’s a SanDisk Cruzer Blade 32GB
SanDisk Cruzer Blade 8GB
SanDisk Cruzer Facet 16GB
SanDisk Cruzer Fit 16GB
SanDisk Cruzer Edge 16GB
Verbatim USB Netbook 8GB
Verbatim Tuff 'n Tiny 8GB
Verbatim Micro USB 8 GB
Kingston Data Traveller G3 16GB
Kingston Data Traveller SE9 8GB
Kingston Data Traveller 111 16GB
Integral Neon 4GB
Integral Courier 8GB
Corsair Flash Voyager 8GB
OK.
I’ve quoted A&H, then you, then copied the approved list. Note that your 32’s are not on the approved list and per the initial manufacturer caveat have not been included on the approved list.
You have to follow directions to the letter. If it still doesn’t work, open a service ticket.
Unless you specifically need anything in v1.6, I’d just go with what’s there. I’m sticking with 1.5 and IOS 7 for now. I don’t “need” 1.6 and I don’t trust the IOS “update” yet.
What have you done with the board since opening the box? I know you’ve turned it on and attempted to do an update, but have you run any audio through it? If not, there may not be a scene loaded and that just might have some effect. If you have a scene loaded and are passing audio, try loading a new scene and/or doing the hard reset.
I’m pretty sure I’ve had to reload a scene to get the console to pass audio after updating and such. So it’s worth a look and a try.
Have you done anything on the admin page?
It would help to know everything you’ve done and an approximate order of doings.
@Hanroux
I recently had issues with 2 USB sticks
Both were sandisk. one was an Extreme and the other a Ultra
Both were USB3 models.
Both flash drives used to work (just doing updates and stuff like that (on smaller QU 16 & 24). Nothing like recording multitracks.
I reformated them on both PC and MAC to Fat 32
I tried multiple types of formating within Fat32.
I spent days on it ,… off and on.
I managed to repair the Extreme Sandisk with my PC by:
going to properties/tools on the PC and ticking the boxes:
[Automatically fix file system errors]
and the other box:
[Scan for and attempt recovery of bad sectors].
Then I was able to format that flash drive in the QU32
and carry on doing the 1.6 update of which I had used since released without any issues.
Might be worth a try?
Both flashdisks work perfectly on PC and MAC still
I recommended formatting from the console in my first reply but forgot to ask if he was still attempting to format from the computer with the approved 8 gig stick. It would make sense that continuing to attempt to format from computer would be the weak point.
But if he has attempted to format a brand new stick from Qu-drive and it won’t read, then I’d try my other remedies.
@dhak
I followed your suggestions, formatted the 8GB SanDisk Cruzer & also had it checked for errors under Properties / Tools. No luck as yet, I will do what I can.
@Dick Rees
Since the console does not recognize the USB disk when it’s inserted, it’s not possible to format it on the console. It has to read the USB disk first before you can format it. If it does read it & it was not formatted it will read “unsupported format” or something, according to the manual. That was my first step - I did not format the drives on my PC first. I only attempted to format the 32GB SanDisk Cruzer Blade on my PC after I tried to format it on the console, since it still had some mpeg files on it. I then thought the files on the USB drive was probably causing the problem, thus formatted it on my PC. After I received your list of approved USB drives, I bought a new 8GB SanDisk Cruzer Blade. I went to the console first to format it, but still had the same issue. I then formatted on my PC, but the problem persists.
I also did a hard reset on the console to restore all it’s factory settings. Problem still persists. I also tested the console, passed some audio through it, all of this seems to be fine. I haven’t attempted to save any scenes as yet, will do so soon.
Hopefully it’s still a problem with the USB disks & not the QuDrive on the console. Will not be impressed since it’s a brand new console. Odd thing I noticed is that the LED on the QuDrive flashes very faintly when the USB disk is connected, but still says “No USB disk present”
Otherwise I will have contact A&H directly & see how they can assist. I’m situated in South Africa, not sure if the voltage here can cause issues on the console, but I very much doubt it.
Sorry the problem persists. Your latest info leads me to believe you’re proceeding properly and logically, so gremlins loom…
Do you know anyone else who has a Qu…dealer or user? If so, I’d take your USB drives to them to test. And if so, they could format it for you. If it wasn’t international, I’d just mail you a formatted stick.
Good luck. Perhaps some good will come out of this for the community and yourself.
When you worked with putting audio through the board did you have a scene recalled (loaded)?
Look on p. 46 of the manual and notice whether or not the “recall” icon on your screen is lit or grayed out. I think if the recall option is lit you may actually have nothing loaded. I have only anecdotal experience with this giving me pause after updating my console, but it MIGHT be possible that in order for the Qu to have ALL functions enabled you need to have a scene loaded whether there’s anything in it or not, but enabling the system to have a proper template from which to work.
All this is in hindsight from quick trouble-shooting on my part. I think it’s worth checking, though. I can’t check any of this on my board for a while…sorry.
I saved a scene, recalled it, but it’s the same old story. I’ll be going to the A&H wholesaler here in South Africa on Wednesday that’s going to assist me in either formatting the USB disks for me, or giving me formatted USB disks of their own in case my USB disks don’t want to format. Would be interesting to see if another console will react the same way or if it was simply the USB disks that are to blame.
As a backup I also made contact with A&H technical support for more help on the issue. Also asked them if they can’t send me formatted USB disks or any other information that might be of help.
So after all is said & done, I’m sure a suitable solution will be found.
Thank you once again to everybody’s valued input. I’ve learnt a couple of things, even if no solution has been found yet!
I visited the South African agent for A&H today & had a long technical session with the local A&H brand manager, who is also a sound engineer & very familiar with the whole range of A&H digital consoles himself. The USB disks that he uses to update firmware for the Qu consoles also did not want to read on my Qu24. So alas, I had to let the faulty console go & I’m very happy to say that they replaced the faulty console with a brand new Qu24. The one I’m using at the moment is working seamlessly with all the USB disks that I have, as well as an older 500GB HD - no problems from the start whatsoever. I never would have thought that the console would be the device at fault. The A&H brand manager was just as surprised as I was, said it’s the first time he had to deal with an issue like this where a Qu console did not want to read any USB disks whatsoever, even ones that were formatted in QuDrive format.
