Qu5 Audio Cutout on Windows 11

Qu Qu Troubleshooting
1

Hello,

Using Qu5 to connected to a Windows 11 laptop to play background music between events. After around 15-20 minutes, the audio would cut out and any all trying to use the audio device would hang. Reseating the USB cable would fix the problem.

The same problem does not occur with a Windows 10 laptop or Android phone. Using official A&H driver.

Problem seems specific to Win 11 or the particular laptop, but event viewer didn’t show much other than a potential power state change around the time of the drop. It sort of feels like a clock slip crashes something, given it occurs after a bit of time.

Does anyone have any useful filters for event viewer to help hone on specific log messages I might be missing?

2

Perhaps the following advices from A&H might be helpful:

quusb4
quusb4949×242 67 KB

1 Like
3

Hello,

Oh. That requires a careful reading I missed.

Using a good quality cable, but the windows 11 laptop was using a USB C thunderbolt compliant port. I’ll try a normal USB port.

-Alex