I found a this odd behavior recently. On channel 12, audio signal routes properly to Mix Out 15/16 ( the main mix), but does not pass audio to mixes 1-6.
I have made sure Mixes 1-6 are set to pre-fader, and the master is up for each.
I have also updated to the latest firmware, 1.1.3, but the issue persists.
It only appears to be a problem on channel 12. All of the other channels respond normally.
It’s always possible there’s a bug somewhere or something wrong at a very low level – but I find it suspicious that it doesn’t work with the mono mixes but it does with the stereo mixes. If you sent it to mix 7 and then toggle the mix configuration from stereo to mono, do you observe the same problem but only when in mono mode?
If so, I’d suggest that you have a stereo signal with identical contents on L and R with opposite polarities that is being summed to a null mono. How exactly that’s happening would be a lot less clear. Something inserted on that input channel?
100% speculation of course, but at least it’s one diagnostic step you could try that might tell you something more than you know now.
Please also check whether your channel 12 is actually assigned to the mixes 1–6.
There are various ways to do this - or, for that matter, to accidentally fail to do it.