Hey everyone.
Ive had my QU-24 for three months now, and every so often, it generates an electrical noise during playback (via usb) in the studio. It happens sporadically, and it’s embarrassing when I’ve a client in, and we notice it… and have to re-do the recording.
I had to send a client home tonight because it happened four times in a row.
Has anyone else had this problem, and know how to fix it?
Thanks a lot
Mark.
QuDrive or USB B? What are recording on? What else is connected?
What’s the noise like? Any chance you can post a sound file?
You say it generates the noise during playback, but then that you have to re-do the recording, so is the noise recorded - and therefore generated during recording?
To be honest, diagnosing this online is going to be tricky, but I’m sure people will try if you can give them more to go on.
just in case you don’t know: ST3 can generate some noise if nothing is connected and if it’s not muted!
I also had this - playback via USB B, everything else muted. It was intermittent but frequent, the duration was also inconsistent.
As my QU16 is new I was playing back a previously multi track recorded gig to familiarise myself with the mixer, using Ardour on a Linux box.
I was using the Alt Out - was the OP?
HI guys, sorry I haven’t checked this in a while.
Here’s an audio demo of the noise. Believe it or not, that’s the quietest it gets, and it happens with every recording session, on all channels… not just input 7 for example. It happens inconstantly, All armed and recording channels will take this noise during recording (unheard), then during playback, it’s heard at the same place in the recording. USB Streaming.
https://soundcloud.com/vega-sound-studios/audio-glitch
Allen and Heath QU-24
iMac 3.2 GHZ, memory 8 GIG.
Has anyone else experienced this noise?
What USB cable are you using? I had a big problem with long thin cables. Always electric noise on all channels. Using a big one with EMI filters solved the problem. Or one with a repeater.
I think the cable has to be a good one, not a cheap one.
It seems I can’t access the track on SoundCloud. Can you submit a ticket to our Product Support team and attach or link to the audio file, this might help us troubleshooting the issue. Also include what version of OS X you are using, what DAW etc.
Just for completeness I should point out that my recording was from a completely separate system, so it’s not necessarily introduced at the recording stage.
Alright, it should be a public track now.
I’m using Reaper to record, as seen in Allen and Heath instruction videos. I’ve been using Reaper for years, and I’ve never had this issue until i got this new Allen and Heath QU-24.
public now.
https://soundcloud.com/vega-sound-studios/audio-glitch
@vegasoundstudios
Sorry to hear about this.
Please could you send us an email to support@allen-heath.com so we can look into this for you.
My desk is out at the moment, but I’ll try to record what I hear - it’s a longer/louder version of the initial spike of noise on the above recording, without the “tail”
I had a similar noise once when recording to my laptop. This was not with the QU, I was using and a to d converter.
It turned out to be ground loop induced.
If you’re using a laptop, have you tried recording with the power supply unplugged?
I’m using a February 2014 iMac. Everything that should be plugged in, is. I don’t know if resetting to the old original Firmware will help, but I may give that a go.
Vega, did you ever figure this out? I’m having the same problem with a QU-24 board that is brand new. We have L/R going into MTX1-2 which then goes out through USB streaming. At random times and for random durations we get this electrical noise. We have tried changing out the USB cable for a higher quality, shorter cable and also have made sure ST3 is muted and we get the same problem. We are streaming to a Windows machine normally (only stereo, not multi-track), but have tried a Mac and the same issue occurs. Qu-Drive recording works flawlessly.
Here’s a link to a sound file demonstrating the problem. You’ll see at around the 37 second mark, it stops.
Hi Troy,
What DAW or software are using to record, have you tried using something else?
Can you let us have some info regarding the OS and DAW versions.
Feel free to drop me a line, support@allen-heath.com so we can liaise on a support ticket.
Regards
Mike
@AHPS: THere’s already another thread: Qu 24 electrical noises during streaming
I had the same exact noise on ST1 (USB B streaming) back to the Qu-16 desk from SONAR, it would happen at random intervals on the recordings. I tried increasing the latency but that did not work. What wound up working for me was switching the USB cable to another port on the computer and it seems to have corrected the problem. Thanks to [XAP]Bob for the suggestion!
I spoke too soon. The noise reappeared all on St1 ST2 and ST3 during USB B streaming playback. Maybe I’ll look for a USB cable with the magnetic shield?
FrankieFender,
If you’re still watching this thread-
I wonder if you could check to see if the noise you’re describing is in any way related to having phantom power engaged for a while.
I’ve had a similar issue, although not recently. I’m just trying to eliminate possibilities.
Thanks.
Same issue here. Qu-24, rehearsal jam completely ruined. Wave peaks look normalish, but it’s just bleeps and bloops.
Had a bass player in for a session and the surge sound was only intermittent, enough to ruin the take, but still not as consistent as this.
Phantom was/is engaged (and mixer is rarely turned off) for countryman DI box and one other condenser.
MacBook Pro, on AC.