Replacement Fader Bank not recognized by console

[sic0048]

We have several faders going bad on our Avantis. We ordered a replacement fader bank from Sweetwater. I replaced the fader board, but when the console starts, it says “failed to connect to right motor faders” (the right bank is the one I replaced. I tried loading the firmware again, but the fader software does not update. The logs say, ""Console: ERROR Unable to open /dev/ah_motor_right (file:///…/…/Bridge/Console) and then C"Console: ERROR: Error 13 - Permission denied (file:///…/…/Bridge/Console).

I have submitted a support ticket but was hoping someone here might have a solution.

Thanks!

[sic0048]

Just a follow up to my initial post. Support was very quick to reach out and explain that the fader banks have a solder pad that must be joined for either the right or left bank. I was not aware of this step in the repair process, but joining the correct pad cleared the issue right up.

[lightingman117]

Did you call Sweetwater for the fader bank?

I can’t find a standalone fader-bank for sale anywhere.