We followed the update procedure today, and after a restart the DM0 does not turn on. The power lights 1 & 2 on the back are green, but nothing else comes on. We have tried letting it sit, we have checked the fuses, and we have removed the Dante card - all with the power off/disconnected and then attempting to turn it back on. Any ideas?
We attemped the recovery mode by turning the unit off and setting dip switch #3 to the on position and then turning the unit on again - same problem. No love. No power.
I can confirm the cooling fans are spinning up, and I can see blue LEDs inside the unit turning on (I have all I/O cards removed rn).
You need to open this as an urgent support request.
We will. Waiting to hear from our US Dealer first. Expecting that first thing tomorrow. Thank you!
Don’t wait - UK is 6 hours ahead. Jack & team will be way ahead of the US dealer by the time they wake up. Just let them know who your dealer is and they can work through AM&S to expedite if they want that unit in hand.
Ok sounds good. I will submit our request now. Thx.