Hi all,
So i am using Qu 24 at 2 different churches. And we are having the same issue. On a select channel one is our leader guitar and another is a headset. The volume has been turned to 0 and i have had to lower gain drastically also master down which causes other issues. Even turned to 0 on the sub.
And with levels at 0 its still too loud. Turned down guitar no change. Headset would not turn down even at a level of 6 gain..
Thanks
You’re probably either double patched or you have some pre-fader fx going.
Good luck !
Giga
So what do u mean by double patched?
Thanks
Nick
Using only the QU24 surface you can not double patch, using inputs from a connected stage box those could be double patched.
When you say 0 is that the main channel fader all the down or the input gain set at 0?
Maybe if your using stage monitors that could be what your hearing.
Maybe add a video of what is going on, showing the levels on the console for input gain, metering, and faders. Might help us spot something amiss.
So yes the lead is using a box for background sounds. He also keeps saying he can’t hear himself and turns up the monitor in front. On the system his monitor is cranked.
His fader is down to 0. Gain at about 16 for his guitar.
It sounds like the stage volume (including any monitor speakers) is too loud and the OP has some of the channels turned down completely in the main PA and yet they are still too loud in the room.
There are two potential things going on here IMHO.
First - as already suggested - it may be that certain sources are patched to two or more channels. Turning down one of those channels doesn’t remove the audio from the second channel however, and so the source still comes through the PA. This can be very confusing because the person assumes they are controlling the volume of the source, but in reality there are other instances of that same audio still going through the PA. The solution is to carefully check the routing of inputs, especially for channels that aren’t being used. Any channel not being used should have “none” as it’s audio source.
Second, it could be that the volume of the “stage” is simply too loud due to various speakers on the stage. Unfortunately, this is a pretty common issue in small rooms and there is no easy/cheap solution. The only real solution is to reduce the “stage” volume by turning down the volume in those speakers or better yet removing the speakers completely.
If there are guitar amps on stage, they should be removed and either put in an isolation box somewhere, or the musicians need to use direct outs instead of the full amp.
If the speakers are the musician’s monitors, there are solutions too. First, get the monitor as close to the musician’s ear as possible (so they can turn the overall volume down). There are smaller “shout/squawk” speakers that can be placed on a stand so there are closer to the musicians ear. Otherwise, moving to IEM is the best solution because you can completely remove the speaker which will greatly reduce the stage volume. Utilizing wireless IEM systems is expensive, but using wired IEM systems is not. Our church used hardwired Behringer Powerplay P1s for a lot of our musicians for a long time. They worked great and are relatively inexpensive. You don’t have to move all the musicians to IEM at once either. Start with the person that has the loudest monitor volume and prioritize things that way.
Hopefully that helps!
Looks like monitor and guitar were set to high.. it was bouncing sound back out from stage
Well, not trying to mimic a grumpy soundguy here but thanks for waisting our time then. It’s kinda sad if you don’t recognize that situation 
Giga