Sound levels not working right

Hi all,
So i am using Qu 24 at 2 different churches. And we are having the same issue. On a select channel one is our leader guitar and another is a headset. The volume has been turned to 0 and i have had to lower gain drastically also master down which causes other issues. Even turned to 0 on the sub.
And with levels at 0 its still too loud. Turned down guitar no change. Headset would not turn down even at a level of 6 gain..
Thanks

You’re probably either double patched or you have some pre-fader fx going.

Good luck !

Giga

So what do u mean by double patched?
Thanks
Nick

Using only the QU24 surface you can not double patch, using inputs from a connected stage box those could be double patched.

When you say 0 is that the main channel fader all the down or the input gain set at 0?

Maybe if your using stage monitors that could be what your hearing.

Maybe add a video of what is going on, showing the levels on the console for input gain, metering, and faders. Might help us spot something amiss.

So yes the lead is using a box for background sounds. He also keeps saying he can’t hear himself and turns up the monitor in front. On the system his monitor is cranked.

His fader is down to 0. Gain at about 16 for his guitar.