Hello,
We are using the SQ-6 Model at my church. We had it setup when it was installed so that we could change from the Mains (LR) to Sub mixes for different things (Floor monitors, subs, choir monitor, live stream). I have not been there in a few years and when I was working with it today, the faders were not moving when I would switch between the sub mixes. Any idea what is going on or if a Firmware update will fix that?
When you select the rightmost mix buttons, the fader positions should always adjust to the selected Aux Mix.
To my knowledge, this functionality has never changed with any firmware update.
However, the fader positions do not change if the āMixā is a Group.
So double-check your mixes regarding this again.
You can tell immediately because the LEDs in the buttons light up blue for Aux mixes and purple for Groups.
they are in fact still blue.
Really?
But at some point do the faders move - for example, when you switch between the layers on the left, or when you save the show, reset the console, and reload the show?
What happens when you calibrate the faders?
And do your individual mixes change when you move the faders manually, or does everything stay as it is - sort of frozen?
So I tried calibrating them. That didnāt do anything. When I move between layers and mixes even after loading a different scene, they do not move. It is like the motor is bad. They still freely move and adjust for the sub mix and channel it is but if I switch submixes, when I move any particular fader, it jumps to the current setting and then adjusts as I move. So if I have it at 0 and the other submix it was at -10, Iād have to slide the fader back down to -10 when I switch over.
They donāt move?
I still donāt really understand whatās happening, or rather, whatās not happening.
For example, if you set all the controls down to inf, do they stay there forever and donāt move - even during calibration?
It seems to you that you would use a console without motorized faders.?
If not, perhaps a video would be informative - or a native English speaker could understand you better ā¦
No, theyāre not moving for any adjustment, scene, submix, or anything aside from manually.
Even during calibration. I thought I moved them to the proper spot and then clicked next but if they were supposed to go to where they think inf is, then they did not do that. I moved them to +10, 0, -10, -20, & -inf myself.
I even went into each mix to make sure that every channel is selected for that mix and they are. Not sure what someone changed or if itās a mechanical defect at this point.
If they donāt move even during calibration, it unfortunately looks very likely that there is a hardware problem. (
Thatās what Iām thinking. it is 7 years old now so canāt say Iām surprised.
I wouldnāt see it that way, because it wouldnāt even be mechanical wear and tear, which youād expect more after such a long time.
Maybe itās just a minor thing, but who knows ā¦
Itās best to ask the support.
I have since found out that there is a separate power supply specifically for the fader motors and your error pattern could (!) indicate, among other things, that this is simply missing.
Iām curious at this point if itās just a setting someone changed and I havenāt found it yet. Guess weāll see eventually. Iām going to back it up today and then reset the whole thing
UPDATE: So I cannot update the firmware on the console itself. It is not recognizing the file on the flash drive. I have also downloaded the desktop MixPad to see if the MixPad on the desktop will follow the soundboard and vice versa. The faders on the computer will follow the faders on the actual soundboard but the soundboard still doesnāt not adjust with the computer faders.
Please be assured that there was and is no setting that disables the movement of the fader motors.
Did you follow the steps exactly as described in the enclosed update instructions, and did you have a file named SQ-6UPG_1_6_1r4874.bin in the root directory of the USB stick when attempting the update?
This seems logical to me given the situation.
Did you copy the file to a USB stick from a Windows PC or a Mac? There is a known issue with the filename being modified when copying from a Mac.
Dave
Yes I Followed the instructions to the letter. It worked the first time but for some reason now it isnāt. I did not know about the name change issue. Probably the problem. Have not tried a full reset as Iām scared what Iāll have to reprogram.
But the instructions point out the Mac issue and link to a relevant article.
Before making important changes, you should always save your show to at least one USB stick.
Then you donāt have to worry anymore.
I donāt believe in it, but if you havenāt already, try a āSystem Resetā.
The easiest way to check if a faders motor is working is to hold the reset button and touch the fader. It should move to 0dB or all the way down, depending on the direction you gave the fader with the touch.
If the motors on all faders are not working, itās most likely the power supply of the motor faders.
I re-read said instructions that I foolishly disregarded. That fixed the Firmware update problem. We are now 1.6 but I think the power supply is dead to the fader motors as reset is also doing nothing.
Ah, but 3 more questions about this:
Does this mean that the console hasnāt been used at all for several years?
Or if no, how have others been able to work with it recently?
And: Has the console ever been repaired or opened for other reasons (e.g. maintenance?)?
If that were the case, there would be also a tiny chance that someone might have simply not plugged the power cable for the faders back in properly, and now itās no longer making contact.