SQ5+ Display-freeze while recording to USB-harddrive

SQ SQ Troubleshooting
1

Hi community, I’m Here since a couple of years and I’m very thankfull for a lot of good hint’s and tips. :upside_down_face:

I’ve been using an SQ6 for quite some time, and a few weeks ago our big band got the new SQ5+ :hugs:

I’m familiar with the USB interface issues on the SQ6. I’m very glad that I found an Intenso USB 2.0 hard drive enclosure that works very reliably in my SQ6!

I thought I’d like to see if AH had finally improved the USB interface in the SQ+ models. After all, the SQ+ features a new design, and the drive issues have been known for a long long time… So, I fitted a USB 3.0 enclosure with an SSD and recorded 32 channels simultaneously as a test. After about 10 minutes, the SQ5+ display froze completely! It was showing the USB meter, but the screen was locked up.:distorted_face:

I couldn’t operate anything via the display, though I could still adjust the faders and the sound. Mixing was still possible, but the display remained frozen.:face_with_crossed_out_eyes:

The LED at the USB port was flashing to indicate data transfer, as was the LED on the hard drive itself. Unfortunately, I had to restart the console, so I couldn’t verify if the recording had actually succeeded. I repeated the test with a different USB 3.0 enclosure and another SSD. Every time I did this, the SQ5+ suffered this total freeze after some minutes. Only turning the unit off and on again restored display functionality. It’s running the latest firmware (2.0.3). Are you familiar with this problem? I never had this issue with the SQ6, not even with incompatible drives; in those cases, it would log errors, but it never froze completely like the SQ5+ does…:face_with_peeking_eye:

2

Hi, yes we’ve had the same issue twice. I raised a support ticket with A&H and it’s a known bug. They recommend using USB B for now until it’s been solved. I ran the show on an iPad with SQ+MixPad so got around the problem. Can also stop recording through the app.

3

Hi, my SQ5+ has the same problem but unfortunately it will not connect to SQ+Mixpad. I even bought Mixstation for SQ+ but still no connection. First I thought it was the wireless router but it works fine with my SQ6 and a Behringer Wing - I even tried a different Router but still no connection :frowning: Any Suggestions?

4

Hi there, I have the same issue with our SQ6+. But I think, the recording stopped, once the display froze, and it lasted for around an hour and not just ten minutes.
With USB B you mean recording via a Computer, right? Because I am not familiar with an SSD with USB B.

5

As a PC-guy i was not used to the Apple (IPad) Workflow. Now I know that the Permission for the App must be set correctly. That helps but it doesn’t solve the Screen Freeze Problem.

6

Same here. Last Friday multitrack recording on SQ5+ to a usb stick of unknown quality. Screen freezes after about one and a half hours. Mixed to the end of the show using mixing station. After stopping the recording and powercycling the console once it came back to work as expected.

Seems to be a fairly common issue with SQ+.