SQ5+ Display-freeze while recording to USB-harddrive

SQ SQ Troubleshooting
1

Hi community, I’m Here since a couple of years and I’m very thankfull for a lot of good hint’s and tips. :upside_down_face:

I’ve been using an SQ6 for quite some time, and a few weeks ago our big band got the new SQ5+ :hugs:

I’m familiar with the USB interface issues on the SQ6. I’m very glad that I found an Intenso USB 2.0 hard drive enclosure that works very reliably in my SQ6!

I thought I’d like to see if AH had finally improved the USB interface in the SQ+ models. After all, the SQ+ features a new design, and the drive issues have been known for a long long time… So, I fitted a USB 3.0 enclosure with an SSD and recorded 32 channels simultaneously as a test. After about 10 minutes, the SQ5+ display froze completely! It was showing the USB meter, but the screen was locked up.:distorted_face:

I couldn’t operate anything via the display, though I could still adjust the faders and the sound. Mixing was still possible, but the display remained frozen.:face_with_crossed_out_eyes:

The LED at the USB port was flashing to indicate data transfer, as was the LED on the hard drive itself. Unfortunately, I had to restart the console, so I couldn’t verify if the recording had actually succeeded. I repeated the test with a different USB 3.0 enclosure and another SSD. Every time I did this, the SQ5+ suffered this total freeze after some minutes. Only turning the unit off and on again restored display functionality. It’s running the latest firmware (2.0.3). Are you familiar with this problem? I never had this issue with the SQ6, not even with incompatible drives; in those cases, it would log errors, but it never froze completely like the SQ5+ does…:face_with_peeking_eye:

2

Hi, yes we’ve had the same issue twice. I raised a support ticket with A&H and it’s a known bug. They recommend using USB B for now until it’s been solved. I ran the show on an iPad with SQ+MixPad so got around the problem. Can also stop recording through the app.

3

Hi, my SQ5+ has the same problem but unfortunately it will not connect to SQ+Mixpad. I even bought Mixstation for SQ+ but still no connection. First I thought it was the wireless router but it works fine with my SQ6 and a Behringer Wing - I even tried a different Router but still no connection :frowning: Any Suggestions?

4

Hi there, I have the same issue with our SQ6+. But I think, the recording stopped, once the display froze, and it lasted for around an hour and not just ten minutes.
With USB B you mean recording via a Computer, right? Because I am not familiar with an SSD with USB B.

5

As a PC-guy i was not used to the Apple (IPad) Workflow. Now I know that the Permission for the App must be set correctly. That helps but it doesn’t solve the Screen Freeze Problem.