SQ7 Firmware 1.6 USB issue

SQ SQ Troubleshooting
1

Hello. 27.02.2025 my iPad updates SQ Mixpad, so I was forced to update sq7 firmware to 1.6.
After update was done, SQ won’t see any usb flash sticks that I try. Even same usb flash that I was using for update not seen by sq7.
I tried 5 different usb flash drives, each formatted to fat32, from 1 to 16 GB. None of them works…

2

I am having the same problem.

3

I’m having the same issue. I used a mac to download the updated on to the usb drive. The SQ6 says image not found. Can I get some help?

4

(post deleted by author)

5

Did you try formatting the USB sticks in the SQ?

D.

6

Yes. I tried multiple USB drives and made sure to follow the exact instructions on the firmware upgrade guide provided by Allen and Heath. It’s worth noting too that I have 2SQ sevens at two different churches and they both had the same problem, which makes me wonder if it’s more than just a one off problem.

7

Daniel, are you using a Mac to upload the .bin file to the usb?

If yes, Allen and heath put out a fix for that. Go under articles and search issues when copying firmware files to a usb driver using macOS.

I followed those instructions and it works.

If your using another operating system then I don’t know.

8

Hi,
Can anyone experiencing this issue please submit a support ticket here: https://support.allen-heath.com/

Please let us know as much information as you can, and we’ll get to the bottom of it.
All the best,
Max

2 Likes
9

I just updated to 1.6.0 and there is no USB tab in Audio on the Setup menu. So now I see a conflict in the new v1.6 user manual: it shows no USB tab in Audio on the Setup menu (table on page 19), YET, refers to switching from SQ-drive to USB-B by that method on page 26.

1 Like
10

Hi @Whiskey

The USB tab has been removed and placed under Digital IO - as there’s no need to switch between SQ-Drive and USB-B anymore.

Good spot on the reference guide!

Cheers,

11

https://support.allen-heath.com/hc/en-gb/articles/27372432963729-Issues-when-copying-firmware-files-to-a-USB-drive-using-macOS

1 Like
12

Having the same issue. Which I think means that I’m unable to record to Logic. A nightmare this weekend.

13

So is there a new manual to go along with it then? I’m really new to this and that update has made everything I can find online obsolete. Nothing is working to record to Logic from the board

14

It seems to me that your problem is completely different from the one discussed in this topic (using USB sticks).
It would certainly be advisable to first introduce your problem (new after firmware update to 1.6?) in a new topic and describe it in more detail.

15

Maybe not helpful, but I haven’t had this issue.

I did however, have to update my SQmixpad app on my laptop, to open 1.6firmware shows remotely.

Try Sandisk flash drives, anything 64gb and above. I’m using a 128gb for scene management — and can record 1-8 tracks pretty reliably before going to external drive.