Stereo Matrix Bug?

SQ SQ Troubleshooting
1

Bello SQ users,

I send My Main-mix to a PA-Stereo-matrix. It ocurred now several times that only the left channel of the Main-mix is arriving at the Matrix! ?‍♂️ I Tried switching the Matrix to Mono and back again - no help. Only solution then is to use another stereo-matrix and everything works fine. So basically I‘m loosing one matrix bus. ?
I have the feeling that there is a bug with syncing with the MixPad App. Im always pulling and pushing the Show Files via iPad App (newest FW for sure).
Any ideas?
Greetings from Germany, Alex :slight_smile:

2

Hi Alex,

If it’s not that the balance for that matrix is off to one side (Routing screen > ‘Matrix’ button), could you send a copy of the show folder with the issue to us using support.allen-heath.com so we can look into this for you?

Thanks,
Keith.