Having an issue with the strip LCD’s crashing and going to blocks. The colours will still change but all the text will just go full blocked out.
Can’t seem to relate it to a certain to a particular event yet.
Only way to fix this issue is to do a full restart of the console. I can’t find a surface reset 
Does it happen on all of them at once?
Chris
I’ve had the entire surface go but recently it’s been the bank 2 sometimes half of bank 2 and sometimes all of bank 2.
Desk is GLD 80 Chrome edition
Firmware 1.51
You can trick a surface reset by changing IP settings of the GLD. Audio will not stop.
Regards,
Pascal
i am also Having the issue with the strip LCD’s crashing and going to blocks. The colors will still change but all the text will just go full blocked out. but this only happens while at work as i write this I have the board turd on and waiting to see if it happens… and its been about 6 hours now…
a picture of it
Hi there
Keen to hear from anyone who has a way to resolve this as I’m currently experiencing the same issue with my GLD80.
Anything relevant in the error log?
Setup>utility>diagnostics
Sounds like a hardware issue to me, but just guessing.
i am not sure if this is Hardware or Software? I did a Full hard Reset and Giving it one more try and if it still not going away i will replace the LCD strips
I’ve updated my firmware to the latest revision in hope that it’ll be be the cure. When it happens again I’ll have a look through the log to see if anything relevant is there. I forwarded the issue to my local service agent, hopefully it’s a simple fix.
Hello, Did you guys found a solution for this issue? I’m having the exact same problem, when I start the console it works fine, but after a few minutes, the last 4 strip lcd screens from bank 2 loose the text on all layers, only a reboot of the console gets it back. I’m already on latest firmware, nothing relevant on the diagnostic tool.
Let me know
Hellow all,
I just did few Factory Reset and its holding up for me now. i have been using it for a month now and so far no issues
Has anyone resolved this problem? I use a GLD80 (currently about 3 years old) that has begun to have the same problem. It started with just the left four channel strips but has now expanded to include all of the input channel strips. So far, the output banks have been unaffected. The only solution so far has been to reboot the mixer. Sometimes it takes several reboots.
You could ty replacing the internal USB cabling. I had an issue that caused loss of communication with DSP board. Rebooting restores te connection. Replacing the UsB cabling (with original A&H spare parts) solved it this issue. Sounds strange, but it can be fatige of the cabling or some sort of corroded USB connectors.
Regards,
Pascal
Has anyone found a fix for this yet? or is everyone just kinda dealing with it? Thanks!
I’ve had this happen to me before too. I’ve also seen the strip completely fail to turn on (display and backlight off) and the display information fail to turn on, but the backlight works. As mentioned above, this could be an issue with the USB cable internally. It is rare for this to happen for me, and it always seems to happen when the console starts up. So a quick reboot fixes it for me.
I haven’t flashed the latest firmware 1.6, but according to the release notes, there are no fixes for anything like this. It probably just is that USB cable or corrosion on the connections.
Our GLD-112 chrome started doing this about 2 months ago.
Always bank 2. Mostly the right-hand 4. Occasionally all 8.
Usually have the background correct (once all 8 were black), occasionally no text blocks show on the color background, most often have correct color with character blocks lit, but no characters.
Reboot fixes it less than 50% of the time.
Last week, I discovered a temporary fix (works for about 20 to 30 minutes):
I have the same problem and am being told it is the circuit board the ribbon cable is connected to. Not the LCD, Ribbon connector, or Firmware That end is not a plug and needs to be returned to there repair center in Miss. My console is approximately 2 1/2 years old and has been babied. I’m told that circuit board alone is approximately $ 700.00. I really think there is a flaw in something here were there are so many of them going bad or having the same problem.The service tech I spoke with has acknowledged this is somewhat common. hah. Keith
So 2.5 years later there’s still nothing on a fix for this? We’ve recently been experiencing the same issue and I can report the same general condition:
I’m already on latest firmware, nothing relevant on the diagnostic tool/logs. As well as it has (as of yet) only affected the GLD-80 input banks and seemingly randomly in groups of 4 (sometimes one group, sometimes all groups, etc.).
We have a few peripherals connected via DSnake but I don’t know those details offhand. One thought from a ‘consultant’ was a possibility that something nondeterministic in the startup sequence might somehow be throwing a wrench in things (which would account for the reboots BUT wouldn’t account for my last experience). The last major failing (2 days ago) I got it all showing correctly after a few reboots but then during use, all the screens eventually blanked out (ours have been going the no-text route as opposed to all-blocks). Nothing else seems to be impacted (all back-lighting colors, I/O control, faders, control screen, etc. works - I can also connect in via the iPad app (which was handy)). Examining the board briefly yesterday, everything was displaying normally (so I haven’t had a chance to try any of the reset tricks suggested earlier).
Any updates from the A&H team (or anyone else with input on what they’ve done with their problem units) would be appreciated!
I am also having the same issue on my GLD-112, is there any progress on this issue?