Touch-n-Turn Encoder Failing?

See video here:
https://drive.google.com/file/d/1MXOiqG1xXbLW026LW7Y_R0HNgENlunVD/view?usp=sharing

Encoder works mostly correctly when turning it slowly (but still not 100%)
Anytime it’s turned quickly it jumps around like a S.O.B.
Clearly not good for fast adjustments at show time.

Any advice for fixing? or do I just need to replace the thing?

Anyone? A&H Guys?

Is this Mic on?

You should reach out to the support team at support@allen-heath.com for quickest response.