USB B Playback and Drivers not working properly on PC

SQ SQ Troubleshooting
1

Hi !
My SQ-6 arrived yesterday, I’m making some tests and I have troubles with USB-B during operation on PC.

In 1st :

  • situation is the same on both PC : PC with windows 7 and Laptop with windows 10 Pro.
  • I have sound from PC when come from DAW, from internet navigator (but see below).

Trouble :

  • playing a music file (wav, mp3, flac,…) directly with a player not working and crash the player ( VLC, Windows Media Player,…).
  • sound from internet navigator work only with Deezer but not Youtube (I think their players don’t manage the device in the same way).
  • As already repported, after several minutes some noises distortions for some seconds.

And I think it’s necesssary we have control to set the defaut channel used by windows (something like Qu).

Best

Florent

2

Firmware version?

3

Oups…
Last V1.1 :wink:

4

And… Previously I used Qu-24 but I had performed clean installation ( qu drivers removed before and Ccleaner soft passed).

5

I have these Problems too. Windows Audio, DAWs and Itunes(after switching Sample rate in Settings) work fine, but any other Player I tried, like WMP, VLC, WinAmp and Browser(Firefox) based Sound, failed.

6

Hi All,

Please go to playback devices on your PC and configure SQ speakers. Can you make sure it is set to stereo?

Please let me know if this solves the issue.

Thanks!

Alex

7

For some reason the windows driver default settings is mono . Go to sound - sq - configuration - select stereo

8

Hi Alex,

I just tested this solution and it solves the problem!
I had only thought to look in the properties page, not in the configuration page …

Thank you !

Florent