Wrong DNA Code

SQ SQ Troubleshooting
1

Hi,

I’ve just bought an add on and entered 1 character wrong in the DNA code (a 0 instead of a D).
I’ve used the contact form in the shop to ask for help. Is that the right place to go?

2

Hi Dave,

I can’t see a ticket in our support system, so I recommend emailing shopsupport@allen-heath.com instead and we’ll get this sorted for you.

Please include your order number along with your correct DNA.

Thanks
Alex

3

Hi Alex,

Thanks, I’ve done that. I’ve had a ticket number in an auto-response :slight_smile:

Dave

4

Got your email - that worked perfectly.

Thanks Alex!