ZEDi 10FX - USB out only sends left channel audio

Other A&H Products
1

I’m stumped here and I’m hoping you guys can help. I’m convinced it’s a hardware issue at this point.

Windows 10, latest drivers for ZEDi 10FX and using Audacity as DAW.

I have a stereo signal (DJ Mixer - REC OUT) plugged into the L/R - ST1 1/4 jacks. The audio is coming in good though the headphones, definitely in stereo, meters show separation between the 2 channels…all good.

When I go to record via USB in Audacity I choose MME/ZEDi 10 3&4 and I get audio but it’s only the left channel being output into both channels of my “stereo” track. I have only the top button (M1-M2-L-R) pressed in the USB OUT section of the ZEDi.

Couple odd thing I noticed…

  1. If I plug my headphones into the AUX OUT, I only get audio in the left channel of my headphones, is that normal? I tested the MONITORS OUT rca jacks & MAIN OUT xlrs, both are outputting in stereo as normal.

  2. When I open the ZEDi USB Control Panel and check the “Buffer Settings” tab, it says “ASIO not active” under ASIO Status. Could this be my issue?

Thanks in advance!

Capture.png
Capture.png518×349 30.4 KB

2

It seems it was just some (still unknown) configuration or driver issue with my laptop. Long story short, I installed the ZEDi drivers on my work laptop and tested it Audacity and was able to record in stereo straight away. At least I know it’s not a faulty mixer.

This may seem extreme but since I don’t feel like playing a guessing game with settings/drivers etc., I’m just going to format my drive and reinstall Windows 10 on my computer. Will be reporting back if that doesn’t fix it!