First time out with the CQ18t last night, running sound for several acts.
The desk had been booted up for around 30mins before I was ready to grab my iPad. Then found that the network was stuck on initialising.
Rebooted following the correct procedure. Still stuck, getting nervous now. Rebooted again, waited and waited. Enable Ethernet / WiFi access point buttons are both greyed out.
Rebooted one last time, waited. Decided to send someone to go collect my other desk. As they were leaving the network came live…
The trouble shooting guide says backup your settings and do a factory reset (I failed to have a usb stick in my kit). So I wasn’t so up for doing a reset…
Had this problem one time a couple months ago but did not last as long as yours. I backup each time now to the mixer plus usb stick. Don’t know if its a glitch that a update can solve but strange it has happen to us
Then probably other units also just not reported. It only took one reboot for mine so I did not think about it anymore till I saw this post.
I had this exact same problem on my CQ18T, but it only occurred when the mixer had been powered off for around 45 mins or more. I found it didn’t complete the initialisation and I had to do a power off/on cycle (sometimes multiple times) to get it to work. I did a lot of testing with a couple of different firmware versions, factory reset, various different configurations, but in the end I returned the device for a replacement which has never shown this behaviour. I had a long dialogue with A&H support, but we never determined what the problem was. I you have this recurring it would be worthwhile raising a support ticket.
Mine has the same issue. Sometimes I have to reboot twice, sometimes 4 or 5 times. There might be a Dry Solder on the Network Board. I contacted my supplier and asked for a Replacement under Warranty, but they are trying everything to get out of that situation. Telling me there is a problem with stock.
I’m sorry you are experiencing problems with initialisation. As it’s only affecting very few people/units, it’s a tricky one to reproduce, but we are currently investigating and at this time it appears to be related to the update process (to V1.2.1) and not hardware.
With that in mind, please try backing up your show, then use the USB update procedure to roll back to V1.1 before carrying out a factory reset, followed by a USB reinstall of V1.2.1.
You can then test the network, which may take a few minutes to initialise the first time (leave for 10 to be sure).
If all is working, you can reload your show.
If you are still seeing an issue after this, please contact us through support.allen-heath.com so we can investigate further with you.
I’m also still struggling with this issue. Just today tried the steps from Keith. (previously have tried them before prior to 1.2.1, but not straight from 1.1.0 to 1.2.1.). Will see how it goes, so far the last three boot ups have worked fine, we shall see.
i am from hong kong, grabbed my unit around 4 months ago.
it got v1.2.1 firmware, and it got the same “network initialising” issue, have been frustrating with it!
keep reset or rebooting and no help at all.
it is a bit sad for A&H product…………
Having the same issue since the purchase (v1.2.0), even after the v1.2.1 Firmware update.
I was using a Zoom L20-R, but the only wireless option was Bluetooth, and the connection was unstable and always disconnected.
Made my decision for the upgrade to CQ-18T, but was so disappointed by the issue.
The initializing issue happens two out of three times.
But still, it sucks when I have to keep restarting the device while my band member waits.
Reported success too soon… After a while it started hanging on networking again
Will probably work with support or return/exchange in a store, as I love this device and it fits to my tasks perfectly.
But remove management from tablet or smartphone + personal mixing apps for all band members are one of selling features for me.
Played with different firmwares. I don’t think it’s a firmware issue. Reproduces on 1.1 as well (see a screenshot). Tried to stay on 1.2.0, as it’s reported as a bug fix for this version and bug might be reintroduced in 1.2.1. But nope, it happened for me in all 3 versions I’ve tried 1.1, 1.2.0 and 1.2.1. It seems to be rare, as most reviews are 5 stars. And I want to replace it for another try. Keith, if you want to get this exact one where the issue is easy to reproduce, please let me know and steps to be done. Otherwise I’m going to return/exchange it in guitar center in a week. It’s a great mixer, and I hope this glitch is very rare and the next one will work properly.
I have the exact same problem with my CQ18T which I bought August last year. I reported my issue on this forum a couple of months ago. Probably around about September 2024.
I told my supplier about the issue on the 1st of October since I realized that this is not just going to get better.
They want me to take it in so they can fix it. Now my question is, how can they fix it if no-one knows what the problem might be?
I don’t think it’s software related because, just as most of you guys, I also did the Reset and Firmware Updates, etc… with no success at all.
I feel that they should just exchange it for a new one because this is, in my eyes, a factory fault since so many of us are experiencing the same issue.
