The Power supply for my CQ18T let me down at a gig this morning.It is not powering the unit. I tried three different power cables to make sure it was the power supply that was faulty.
I contacted Gear4Music since I bought the unit from them abouT a replacement but the don’t know if or when the can get one from Allen & Heath. Not very good in the way of after sales service.
John
Any good quality amazon 12V 5A external PSU will be good.
Cq18T is rated at 45W max power consumption.
I would always carry a spare of that type of supply, although the inconvenience is a real pain When it happens.
It is one of the reasons I went for the CQ20, separate power supply drove me mad in the Soundcrafy Ui16.
Sorry it sounds like you’ve had an issue with your CQ PSU.
We do keep them in stock and available to our distribution partners, so there is no reason dealers should not be able to get hold of them too.
Part number is AM12199
If the unit is under warranty, you should contact your local distributor directly - https://www.allen-heath.com/community/distributors/
Thanks,
Keith.
Hello friends,
I also experience a power supply failure on my CQ18T. So I’m going to try to get one on Amazon (or something else).
But, what is the exact type of the plug entering the console.
Thank you for your help and Merry Christmas everyone.
Cezarine
CQ 18 T power supply Mine has also failed
It just stopped working. No real reason for it just dying. The unit was powered down correctly on next power up nothing. On closer inspection, the power supply is a.FiDUS Chinese made unit and only ran for 16 weeks before packing up. I bought the CQ from Scan and their solution is to send the whole unit back (mixer as well) for scrutiny. This takes 4 to 6 weeks.
I would like to see a power supply that is fit for purpose and has a locking connector. I also suggest if you purchase a CQ unit that you invest in a spare power supply they range from about £12 to 50
I am a pro audio engineer that is not happy to be put in this position at a live show.
I am testing with succes a spare power supply from amazon, it is a NAS power supply, 12v 5A, grounded (with earth on the main wall socket).
As a pro user, you can buy 2 of them and for only a few bucks you’ll be happy again.
This thread has me thinking it may be a good idea to go ahead and buy a 12V 8A power supply to use as the primary and have the original as a backup. If the 5A versions are failing maybe it’s drawing more current than advertised. I’m not an electronics engineer though, it’s just a hunch.
CQ18T is rated at 35W max, so 3A is max.
Powering it at a 8A ( 96W) current is useless.
I just had the replacement power Supply (which was sent to me by Gear for Music free of charge) die on me tonight. When I tried to power up there was no power from the Power Supply. That’s two of them gone 17 months. Not very good
I know getting it replaced under warranty is free but you can buy them on Amazon all day long for around $12 and usually get it the same day or next day if you’re a Prime member.
Thanks Guitarman.
It’s not the cost of a replacement that bothers me but the fact that each Power Supply only lasted a few months. Obviously poor quality. While I know A&H don’t manufacture them surely they could supply something more reliable.