This is hog wash and a joke Allen and Heath are flat out not interested in fixing their products.
USB 3.0 has been widely available since about 2010
USB 3.1 has been widely available since about 2013
USB 3.2 became available since 2017
Allen and Heath is still selling product that can only communicate or stream data in USB 2.0. LOL HA HA HA HA!!! Jokes on us.
Allen and Heath advertise their antiquated products to musicians, Churches, Studios, sound engineers/sound reinforcement etc. They convince us they are the best and most up to date products available. Then when they don’t perform to even minimum industry standards, they blame their misimplimentation on the standards every other manufacturer is using. You people really buying A&H BS. They are incompetent or grossly negligent and could care less about us. This has been a year in the coming. No communication on the forum until it starts getting nasty.
I don’t know of any business, that would purchase a product, that have multiple design issues, wait months for a firmware update, that fixes nothing for anyone, and continue to wait in patience for the products to become further obsolete.
Either you guys are not smart business operators or just plain stupid. Sorry if I hurt your feelings. But truth hurts.
Its getting hard to find obsolete computers to run Allen and Heath obsolete mixers. But yet then still sell the obsolete junk as current. Only advertising is current.
I may not be your typical musician and business person. I can buy and sell equipment as needed for my business. Profit and customer service is most important. The most important thing is not loyalty to a manufacturer, it’s operating your business at a profit and servicing your customer in a timely cost effective, professional manner. Would you treat your customers like Allen and Heath treat us, I would hope not or you wont be in business long.
Like I said earlier, mines already sold. My customers are too important to me to put up with the lame excuses from Allen and Heath. I also have deep enough pockets that I am looking into actions that would force A&H to be held responsible for false and/or deceptive advertising, Failure to deliver products as advertised and what ever else we can find, based on different countries laws and legal standards. I was told this will probably take a while. Just exploring the options right now. I encourage others to do the same. Hold manufactures accountable.
For now the smart thing to do or your business, is cut your losses and move on.
Don’t get mad, get even.
Hi Joeschmo,
which mixer did you buy instead? Would be interesting to know working solutions. I know as a working solution for example the Midas M32/M32R and the Behringer X32 (as lower budget version). What did you buy?
Update, although I had my QU equipment sold, as suggested by @smokehead and others, I decided to call the person I was selling the QU equipment to, to inform them of the A&H issues. Upon a lengthy conversation about A&H and other mixer brands, it was decided they would back out of the purchase. Would have liked to dump this crap but decided to not do what A&H does. Thanks @smokehead, for your input. Would have liked to get rid of it but have always been a stand up person, I just couldn’t, even though they had no intention using the data stream for recording or playback. But they backed out anyway. I’m not upset, and hears why.
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better to be stand up professional than sleaze-bags like (insert name here)
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I will use it as a venue backup board and as a reminder to bash A&H where ever possible. I can afford it so no big deal. It will be part of my asset list including 4 other boards. Just kinda is useless having several digital snakes and AR2412 rack boxes. Just add it to the other non-used junk we all acquire over the years. Maybe useful as a backup, who knows. I don’t even want to look at it.
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upon further professional advice this afternoon, if and when it comes to a head, I need to possess the equipment and all the info we have acquired from the Chipset Maker and OS vender and forums. We’ll need to prove and show harm and the intent to deceive or defraud. You all know where I’m going with this. Hopefully for all you guys, A&H will get their act together, I’m sure for many of you this was an expensive purchase and unlike myself, cannot afford to just write it off as bad judgement.
Everyone should copy this thread, and start liking it too as many music, house of worship and recording forums as possible, to warn others. Call your music stores and remind them of the problems with A&H and how it effects further purchases in the future.
You all need to do this ASAP possible. A&H will just discontinue these products in the name of aging technology and never fix it and you all will be sitting with this limited value crap and still have to repurchase something to move forward.
Good Luck, I’m done talking about this.
The End — not even close.
Hi, Alex
Thank for your interesting news about the issues of the QU series and that your high qualified hard- and software specialist working so hard to solve my problems.
Answer the following Questions:
You solved the problem between my Motu Android Smartphone and the Qu-You App - I send the Pictures to Christian?
You get the list of my Hardware build in my pcs, I send on 03.Oktober to Christian?
High qualified Hard- and Software engineers of your Company tested Audiostreaming on their own Windos PCs without issues?
Please send me a list of your hardware (what kind of Mainboard, RAM, Hard Disk, Windows Version and so on) build in your PCs you tested. I think it’s no Problem for your Specialists?
Is it possible to sent a short Video (you desired from me too and I send a lot) while you are fogging when streamin Audio on your highend windows pc, which doesnt crash?
I am very, very happy that you don’t have issues when fogging, so my Problem is solved.
When I get the List I talk to my PC Spezialist and we build the hardware in to my Computers, very nice.
Thank you in advance. I am in your fault, why we are thinking not earlier to solve the problem this way?
As thank you I send my new video with your Beta Driver 4.47. I testet on PC with a Asrock E350M1 and the QU Firmware 1.95. The board has just USB 2.0 Ports, works fine until the fog machine starts - watch the Video.
But I am happy now - I am waiting for your Hardware List and the video.
Thank you very much & Best Regards, Tizian (Klaus)
FYI, last month I purchased a SanDisk Extreme Portable SSD 250GB drive with a USB C to USB adapter. Using my Qu16 I did a 45 minute multitrack test recording on this drive and it recorded and played back flawlessly. I made sure to listen to the entire recording and it never had a problem.
I thought the solution to this problem (for me) was port related, as it’s been working fine for a few weeks and I’ve left it well alone. I’ve just had to remove the SQ from that port and the problem came back on other ports, so I went back to the ‘working port’ and the problem was happening there too. A reboot fixed it on the ‘working port’, so that throws my theory out of water, but maybe it’s some insight to the devs because it could be anything!
Okay, I’ve been doing some experimenting because it’s on and off for me.
I have noticed if I have Maschine running on its own and record audio I get the noise. If I run Ableton in the background as well as maschine (with no project loaded) it still happens. If I load a project in Ableton it goes away. Which made me think Ableton must be giving the CPU the nudge to increase its clock from idle, so I tried Maschine on its own (low CPU usage project I should add) but set the CPU to run at max clock and the problem pretty much went away, with maybe the odd click.
Surely it can’t be this simple… I’m pretty sure I’ve tried setting max CPU clock before to no avail. so I’m thinking it might be a recent overclock. Going to test it at stock clock speeds.
Can’t seem to edit my older post. I’ve tried at stock CPU frequency and it’s the same thing. Problem’s there when set to 0-100% CPU profile but goes away when set to 100%. The CPU seems to need under some load for it to go away for me
Forget everything I said. I thought I was on to something but it’s happening all the time now 
hi
I have same issues. Any help or advice is highly appreciated!
iran attractions
Hi everyone,
I had this exact problem happen today…and I’m hoping I have a solution too, at least for me…
Owned a QU24 since August 2018…it started this tonight. Bit crusher style sound happen without warning on all playback. Turning off the desk or resetting audio drivers on the mac resolved but for maybe 10-15 mins but it would keep returning.
No changes to setup at all; I use a late 2013 iMac (8GB RAM, i5-4570R 2.7GHz CPU, running off a Kingston 480GB SSD) running El Capitan 10.11.6, Cubase Pro 9.5.41. DAW Control no others programs open other than running in the background. Same USB connection at the back of the mac as always.
I did notice that mac couldn’t connect to wi-fi though, so I turned it off and connected via ethernet port instead…it’s been 3 hours of solid mixing since and the noise hasn’t returned once. Hoping it’s a conflict between the QU USB driver and wi-fi. Odd it’s never ever happened before though…
A&H always said,that you should disable WiFi functionality. But,that’s a pity, this doesn’t work for everybody… it is more a chipset problem. My distributor yesterday said, there are to many different USB chipsets on the market and some perhaps cheaper one’s have problems with this specific audiostream. So that could be the reason, that a driver update will not help alone. The fix hardware on the boards makes the problem. Perhaps that’s the reason, that other mixers don’t have this problems. Like for example Midas M32…
Well….I thought I’d share it anyways. Been on it 2 hours today so far too and no problems again.
I’ve never turned the wi-fi off ever until yesterday so why there solid months of usage and it would now suddenly do it is beyond me, but it has stopped now. I also wouldn’t class the USB chipset in an iMac as cheap though considering the price of the things……
Also Mac’s have diferent USB-chipsets, and the price of Apple-products not only comes out of it parts, we pay also (a little bit?) for the name and the unique selling point. There are also Mac-user with distortion-problems with the A&H. I only repeated, what my distributor said. But really it is strange, that it never happens before for you, and now, it happend… really noboy knows the true reason and a reliable solution for every system. But it must have to do with the used chipsets for the most user, because they have the problem all the time, like me… For me was the solution to buy an old (windows-) laptop with only USB 2.0 ports and I think this works for all people, who use such older laptops without USB 3 ports…
Oh no … I was about to buy a Qu-24 to use it for multi track recording my modular rack into my DAW.
After reading that issue … I’m speechless.
Any update about this ? I won’t put like 2000 euros for something which doesn’t work properly
Thank you
It depends, on what computer/laptop you have! You only have a good chance for proper working with computers, which have real USB 2.0 ports!!! Perhaps you have the chance to test it before buying! In your shop? Where do you live? I buyied a Lenovo Thinpad TP 410 for this at eBay and jazzed up with a SSD, because my 1100€ Lenovo Ideapad with 16 GB Ram does not work with the QU16 (only mixed USB 3 ports).
Other possibility, I am sorry to say this, because I like my Allen&Heath Qu 16, is buying a 100% working solution with similar good preamps and valence: Midas M32R. You get possibility of 32 channels, very good preamps (Midas Pro series), very good faders, a lot of routing possibilities, effects and so on and so on… 2000-2500€. If I would have known this mixer before, and had known about the USB-problems of A&H, I would have bouhgt this mixer!
Thank you.
I wanted to use this beauty to record my modular set up + other external synth but I do know now that I’ll have to forget the Qu-24 because my computer has USB 3.0. I’m just wondering if they are aware they’ll loose a lot of customer slowly because the digital area is here and if they don’t resolve this the other brand will get the big part of this business.
Yes, that’s true, they loose the customers, who want to use USB-recording and playback with up to time computers and DAW. I know already some people, who did change to Midas M32 or M32R and I am thinking about this also… just waiting to get it a little bit cheaper, because the will get a new version “Midas M32R Live” soon, so the “old” version will get falling prices perhaps. QU works fine for direct USB-recording to some USB-harddisks and sticks (list of compatible mediums), but not driectly to the DAW, when using USB 3.0 ports. I don’t think, that it will become solved, because it is a structural problem. Perhaps the future better will be LAN than USB?
Thank you Frank. I actually give up on the Qu-24. Sad decision but it looks like the M32R is awesome for the studio and without any issues.